AREAS OF EXPERTISE

Train the Trainer (2 Day) - Brief Outline

Overview
On completion of the above programme, participants will be equipped with the necessary skills and knowledge to impart their expertise to fellow staff members.

Objectives
- To improve communication skills so that trainers can effectively develop other staff members
- To give trainers an understanding of how adults learn and assimilate information
- To investigate the various training environments that the trainers will operate in and identify the benefits and barriers of each
- To equip trainers with the necessary interpersonal skills to handle a variety of trainee personalities
- To equip trainers with the skills to handle difficult situations confidently and professionally by selecting the appropriate instructional techniques

Success Criteria
- Increased confidence for both experienced and new trainers
- Confident and reliable trainers
- Improved staff motivation and morale
- Increased expertise of staff
- Successful review and development of the trainers' style

Training Methods
The course will be facilitated and presented in a dynamic fashion with the intention of maintaining a high level of energy and enthusiasm that will encourage participation. It will combine tutor presentation, discussion, role-plays, exercises and videos. Feedback from the tutor and course members is constructive and intended to help improve skills and build confidence.

- This programme is highly participative with particular emphasis on skill development. Course numbers are therefore restricted to allow for personal attention and ensure that the needs of individuals are met.
- This programme will involve each participant delivering a 10 - 20 minute power-point presentation (depending on the size of the group). A full range of support material will be provided to all participants

{Prior to the programme - please remind participants to prepare their presentations and bring them with them on the day}

THE TRAINING PROGRAMME

Day 1

Learning Theory
- How adults learn - understanding needs & learning styles
- Understanding different personalities and their learning environment
- How we store and retrieve information
- Being sensitive to adults learning
- V.H.F. Communications - (Visual, Hearing, Feeling)

The Training Environment
- The external environment / External distractions
- Training in a classroom situation versus a public setting

Transferring a Skills Set
- How to impart knowledge
- Setting Objectives & Key points for a training module or training programme
- Communication and the role of the trainer
- Listening skills / Giving and receiving feedback
- Encouraging participation, challenging, maintaining interest

Day 2

Facilitation Skills
- Controlling the group - whilst delivering
- Being aware of the needs of the delegates
- Fielding questions - Getting the group to open up
- Facilitation skills
- Encouraging participation, challenging

Presentation Skills
- Planning and preparing your presentation
- Structuring your presentation
- Platform skills
- Speaking with power and persuasion - using your voice in order to maintain audience attention
- Eye contact - Body language - visual impact
- Overcoming nerves - building inner calm and outward composure
- Commanding attention and communicating the message
- Coping with delivery errors
- Evaluating the transfer of learning / evaluating /validating the training session