AREAS OF EXPERTISE

Introduction to Management - 1 Day

Objectives
- To enable the participants to become more efficient and effective both in their personal and professional lives
- To introduce the participants to effective work organisation and planning techniques
- To improve the assertiveness skills of the participants to enable them to handle difficult situations and difficult people

Training Methods
The course combines a unique combination of interactive sessions, discussion groups, video presentations and management exercises using the best and latest training aids available.

Great care is taken to ensure that a friendly and relaxed atmosphere is maintained. The programme will be highly participative.

A full range of support material will be provided to all participants.

THE TRAINING PROGRAMME

Personal Effectiveness
- Becoming more efficient and effective
- The 7 habits of highly effective people
- Dealing with difficult situations/difficult people - interpersonal relations and assertiveness

Work Organisation / Planning
- Planning effectively
- Organising yourself within those plans
- Goal setting (exercise in goal setting)
- Controlling administration
- Coping with conflicting priorities and deadlines
- Managing your workload
- Correspondence - how to reduce time spent with correspondence

Time Management
- Analysing your time/prioritising
- Time Management matrix
- Addressing time wasters - linking in delegation, assertiveness and meetings
- Controlling interruptions
- Establishing your work patterns
- Meeting targets
- Time Management tips
- Handouts on Time Management & Time Management Questionnaire