AREAS OF EXPERTISE

Introduction to Management - 2 Days

Overview:
On completion of this programme, the delegates will have acquired a range of people management skills. These skills will enhance their effectiveness, efficiency and productivity, thus benefiting the organisation as a whole. People are the most valuable resource in any Organisation and people who achieve results through others will benefit from this practical 'hands-on' programme.

Objectives
- To create an environment which motivates people to work to their optimum level by setting goals and standards for their team members
- To equip the delegates with effective "People Management Skills"
- To enhance the motivation and confidence of the participants

Why Irish Business Training?
Our programmes are delivered in a dynamic fashion - they are highly participative with particular emphasis on skill development. They include interactive sessions, exercises, handouts and relevant scenarios/role-plays. Feedback from the tutor and course members is constructive and intended to help improve skills and build confidence. Great care is taken that a friendly and relaxed atmosphere is maintained. Our programmes are structured so that people can easily relate to them, and ensures transfer of learning to the workplace.

A full range of support material will be provided to all participants

THE TRAINING PROGRAMME

Communication in a Leadership Role
- How to get real understanding
- Barriers to effective communication within a team
- The importance of good two way/360 degree communication
- The importance of active listening / and of body language
- Improving communication within your own sphere of influence
- Relating professionally and personally with colleagues
- Difference between Assertive, Aggressive and Submissive Behaviour
- Six styles of Assertive behaviour
- Dealing constructively with difficult people/former peers
- Managing people with similar or more experience
- Managing conflict in your work environment
- Using negotiating skills to overcome conflict
- Developing a collaborative approach to conflict resolution
- Handling disciplinaries and grievances
- Disciplinary procedures within your organisation
- Codes of practice and relevant employment legislation
- Dealing with minor infringements (setting a precedent)
- Dealing with gross misconduct

Role-Play/or discussion on everyday examples/scenarios.

Leadership / Motivation / Delegation
- Characteristics and styles of leadership
- What is leadership
- Leadership V Management
- The traits of an effective leader
- Different leadership styles
- Appropriate leadership behaviours
- The importance and power of self esteem/self image/self confidence
- Being accountable for yourself and others
- Motivating Theory - a practical approach
- Empowering People to act
- Why delegate?/ What stops you from delegating?
- Delegating responsibilities and roles to key staff
- Follow up on delegates

Personal Action Plan
Identify a task to delegate, identify a staff member to delegate the task to. Brief the staff member on the task and agree with them how the delegation process will be monitored