AREAS OF EXPERTISE

Effective Teamwork (2 Day) - Brief Outline

With an objective of creating a challenging, different, fun and lively environment where participants work together as a team in order to solve organisational difficulties and changed situations. Indoor training activities link teambuilding to real work situations, ensuring a change in behaviour when back in the workplace

Objectives
Following this programme, team members will:
- Have a greater insight into the synergistic benefits of working effectively within a team. The team members will be introduced to the idea of self-empowerment, taking ownership and responsibility.
- Fully realize the responsibilities and expectations associated with their role as team members. Through a better understanding of themselves and others, they will be able to communicate more effectively within their work environment.
- Enhance the effectiveness and efficiency of how team members reach their team goals and delivers an insight into how it is possible to maintain the performing or achieving stage of team development.

Training Programme
- Ice breaker
- WELCOME /INTRODUCTION/OBJECTIVES
- ARE WE A TEAM OR A GROUP? - {GROUP VERSUS TEAMS - discussion and flip chart}
- BUILDING BLOCKS OF SUCCESSFUL TEAMS - {discuss in groups of three - flip chart}
- Team Game - {Tower Building}
- Debrief Learning points

Communication Skills
- 6 STAGE PROCESS {SLIDES AND EXAMPLES - APPLY THIS PROCESS TO COMMUNICATING IN YOUR TEAM/ YOUR ROLE}
- SHAPES EXERCISE - the objective of this exercise is to demonstrate the many problems of misunderstanding that can occur in one-way communication. The trainer issues instructions and participants must follow the instructions. Eye contact is avoided, no gestures, no hand signals, no questions allowed from participants.
- IMPORTANCE OF 2 WAY COMMUNICATIONS {SKITTLES EXCERCISE}
- ACTIVE LISTENING {SLIDES AND EXCERCISE}
- GIVING & RECEIVING FEEDBACK WITHIN A TEAM

Assertiveness within a Team Context
- Transactional analysis
- Tips for handling assertive people
- USING ASSERTIVENESS FOR COLLABORATIVE PROBLEM SOLVING IN THE TEAM AND EXTERNALLY
- Debrief learning points

Resolving Conflict
- Questionnaire {tips on dealing with conflict situations within a team}
- IMPORTANCE OF KNOWING SKILLS OF CONFLICT RESOLUTION
- DEVELOPING A COLLABORATIVE APPROACH USING SKILLS ALREADY LEARNED
- WILDERNESS SURVIVAL TEAM GAME ON CONSENSUS DECISION MAKING.

- Prisoners Dilemma - Team Game
- Belbin team role questionnaire - -discussion
- Debrief learning points
- Wrap up