AREAS OF EXPERTISE

Leading and Contributing Effectively to Meetings (1 Day) - Brief Outline

This day will be highly interactive with emphasis on role- play and practice sessions.

A full range of materials will be provided to all participants.

Objectives
- To enable delegates to communicate and negotiate more effectively through assertive behaviour
- To improve delegates ability to influence and persuade others during a meeting or one on one situation

Course Content - 1 Day Programme

Facilitating a Meeting
- Plan a meeting, formal or informal
- Realistic Agendas
- Purpose/Objectives
- The role and responsibilities of the chair
- Pre-meeting preparation
- Managing meetings - Consulting others
- Conducting the meeting
- Do's and Don'ts of effective meetings
- Encouraging open discussion, debate and contribution - Facilitating skills
- Open Forum - accept criticisms and staying open to new ideas
- Keeping the meeting focused / Handling issues raised that are not relevant to the meeting
- Put an effective meeting model in place to meet current team needs
- Taking minutes
- Practical skills to making meetings more effective
- Dealing with any other business

The practical application of skills gained is an essential element of this programme.
Each delegate will deliver a 5 mins work related presentation {e.g presenting facts / making a persuasive case / in a meeting or during a one on one situation}

Participating in a Meeting Effectively
- Assertive Communication: Communicating Assertively in a meeting
- How to get real understanding with others
- Getting your message across to others
- Saying 'No'
- How to say what you mean / How to ask for what you want
- Making a persuasive case for something you want
- Negotiating Skills : The process of negotiation
- Principled negotiation - achieving win - win
- Gaining acceptance for your view
- 4 step approach
- Planning, Negotiating, objective versus people
- Influencing Skills: Verbal and non-verbal aspects of influencing
- Gaining acceptance for your view
- Influencing upwards and downwards
- Choosing assertive words to influence