AREAS OF EXPERTISE

Communicating to Influence (1 Day) - Brief Outline.

The following is the programme agenda:

- How to get real understanding
- Realisation of how body language impacts on communication
- The benefits of a positive attitude
- Barriers to effective communication within a team
- The importance of active listening / and of body language
- Improving communication within your own sphere of influence
- Verbal and non-verbal aspects of influencing
- Gaining acceptance for your view
- Influencing upwards and downwards

Each delegate will deliver a 4-5 mins work related presentation {presenting facts / making a persuasive case / in a meeting or during a one on one situation}

- Negotiating assertively
- Saying ‘No’
- How to say what you mean / How to ask for what you want
- Making a persuasive case for something you want
- The process of negotiation in person and over the phone
- Principled negotiation – achieving win - win
- Gaining acceptance for your view