AREAS OF EXPERTISE

Communicating and Presenting to Influence (2 Day) - Brief Outline

On completion of this programme, participants will have gained an understanding of their own influencing and communicating style and how to use it to their best advantage. Participants will also enhance their Presentation and Facilitating skills.

Objectives
- To enable delegates to communicate and negotiate more effectively through assertive behaviour
- To improve delegates ability to influence and persuade others
- To identify techniques for building confidence and self-esteem
- To enable delegates to structure and prepare a impressive presentation
- To enable delegates to generate enthusiasm, maintain rapport and interact with the audience whilst presenting
- To develop techniques to persuade your audience and to control and deliver your presentation with skill
- To work with each participant on their individual strengths and areas for improvement

Training Methods:
- Irish Business Training Ltd uses a variety of training methods combining tutor presentations, discussions, questionnaires, role-plays, exercises and videos.
- Feedback from the tutor and course members is constructive and intended to help improve skills and build confidence.
- This programme is highly participative with particular emphasis on skill development. Course numbers are therefore restricted to allow for personal attention and ensure that the needs of individuals are met
- A full range of support material will be provided to all participants.

Day 1: Communicating / Influencing / Meeting Skills

"Communicating to Influence"
- How to get real understanding
- Realisation of how body language impacts on communication
- The benefits of a positive attitude
- One way and Two way communication using "memorandum exercise" (shows importance of body language, being clear, interpretation Vs intent, approachability)
- Skittles exercise -The tutor will write the learning points from the exercise on the flipchart
- Barriers to effective communication within a team
- The importance of active listening / and of body language
- Improving communication within your own sphere of influence
- Verbal and non-verbal aspects of influencing
- Gaining acceptance for your view
- How to be more effective at meetings
- Influencing upwards and downwards

The practical application of skills gained is an essential element of this programme.
Therefore, this day will involve the participants facilitating a meeting, facilitated by the Irish Business Training Consultant- to ensure the implementation of the learning points.

"Negotiating Assertively"
- Saying 'No'
- How to say what you mean / How to ask for what you want
- Making a persuasive case for something you want
- The process of negotiation in person and over the phone
- Principled negotiation - achieving win - win
- Gaining acceptance for your view

Day 1: Presentation Skills

"Overview on Learning Theory"
- How adults learn
- The Human Brain - How we store incoming information
- V.H.F. Communication - (Visual, Hearing, Feeling)

"Preparing Your Talk"
- Identifying your target audience
- Selecting your objective
- Developing the topic
- Shaping the talk
- Polishing up your act

"Delivering Your Talk - Platform Skills"
- Using your Voice - effective communication
- Eye Contact/Body Language
- Overcoming Nerves
- Preventing last minute hitches
- Generating enthusiasm/Maintaining rapport
- Enhancing confidence and maintaining interest

"Facilitation Skills"
- Controlling the group - whilst delivering
- Being aware of the needs of the delegates
- Handling difficult questions and interruptions
- Getting the group to open up
- Facilitation skills
- Encouraging participation, challenging

This day will involve the participants delivering a presentation using their own material (on power- point or on acetates).

To acquire maximum benefit from the training programme we recommend that the participants deliver their presentation on power-point.

Each presentation will be 10-15 minutes depending on the size of the group. They will have opportunity to change and refine this presentation using the techniques learned during the programme. Depending on the size of the group and the pace of the training - participants may have the opportunity to deliver their presentation more that once.