AREAS OF EXPERTISE

Assertiveness Skills (1 Day) - Brief Outline

Overview
People who are 'in control' are able to relate to others openly and honestly in a spirit of co-operation. They enhance their personal effectiveness through assertive behaviour. During this session, delegates will learn to use appropriate and effective techniques for staying 'in control' and will be able to achieve a positive outcome in a variety of sensitive and difficult situations.

Areas covered include:
- Assertiveness vs Aggression and Submission
- Techniques for handling aggressive people assertively
- How to say what you mean
- How to ask for what you want
- How to create a positive communication environment
- Transactional Analysis
- How to give and receive feedback
- How to give and receive constructive criticism
- Saying 'No'
- Development of a Personal Action Plan