AREAS OF EXPERTISE

Sales & Customer Care
- Advanced Sales Training
- Also available training for Area Sales Managers, Key Account Managers
- Sales Management Strategies
- Call Centre Training
- Receptionist Skills
- One on One Training for Personal Assistants
- Customer Care / Service / Telesales / Telephone Techniques

Work Organisational Skills
- Stress Management
- Time Management / Personal Effectiveness / Work Organisational skills

Train the Trainer
- Train the Trainer / Technical Train the Trainer
- Coaching & Mentoring Skills
- Facilitation Skills

Training Programmes for Managers/Supervisors/Team Leaders
- Introduction to Management
- Senior Management Development / Management Development
- One-on-One Management Development
- People Management Skills
- Conflict Management / Communication Skills
- Problem Solving / Decision Making Skills
- Supervisory Management
- Leadership Skills
- Interviewing Skills / Competency Based Interviewing
- Managing Change
- Meeting Skills
- Motivation Skills / Motivational Leadership
- Team Leader Training
- Managing a Team
- Team Building / Effective Teamwork
- Employment Legislation
- Report Writing
- Project Management

Personal Development
- Assertiveness Skills/Influencing/Interpersonal Skills
- Communicating and Presenting to Influence
- Communicating to Influence (1 Day)
- Negotiation Skills
- Presentation Skills Level 1 & Level 2
- Presentations to Impress

Comprehensive Training Programme Outlines are available for all of the above training programmes and they can be further tailored to meet your specific training requirements.

New Programmes
- Emotional Intelligence
- Industrial Relations and Employment Legislation
- Trade Unions and Employment Legislation
- Managing people with Dignity in the workplace
- Managing and Working in a diversified workforce
- Accredited ILM Certificate in Management